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Employers & HR Representatives:
FEV3R is an app-based on-demand medical service focusing on primary healthcare. With doctors available 24 hours a day, and a subscription model that provides unlimited doctor visits. Think of it as the entry point into the healthcare system for your employees.
FEV3R members first seek a teleconsultation from our licensed general practitioners at the FEV3R virtual clinic platform.
Following the consultation, the FEV3R doctor may, if necessary: Prescribe drugs under subscription to the member, with delivery to their preferred location. Issue an unfit-for-work confirmation. Refer the member for laboratory tests. Refer the member to affiliate or panel clinics for a physical consultation.
A FEV3R subscription covers virtual and physical clinic visits, commonly needed medications, and common lab tests.
Your employees have unlimited digital access to our highly-trained doctors 24/7, from anywhere, without any limit.
By having access to an e-patient provider on subscription, there’s a cap on how much you spend on GP visits, medication, and lab tests. We significantly reduce the cost of primary care for corporates and consumers based on an affordable subscription model with better access to health data.
Streamline data procedures, analytics and reporting with the benefits that come with an end-to-end digital solution for your organization and employees.
We’re patients, too. We understand your needs. We have spent a great deal of time studying the market and contrasting health services that are routinely provided and that we believe are missing. We believe in transparency, accessibility, security, and use of technology to provide value and improved health outcomes.
No, FEV3R is not a TPA but we work with all TPAs. In the patient flow, we sit before the TPA as initial consultations would be done via FEV3R, with subsequent referrals to your TPA’s p.
Yes. To ensure the highest possible standards of care are adhered to and delivered to members, we only employ doctors registered in Malaysia with valid Annual Practicing Certificates.
Even employees with chronic diseases exhibit the everyday symptoms that affect us all. Your employees can speak to us about managing their chronic disease, however long-term medication associated with the treatment of chronic disease is not covered by FEV3R.
FEV3R offers a list of medicines that cover most of the frontline symptoms and conditions that patients typically exhibit when they visit a GP. Contact a member of our team for details about the specific medications we cover.
We do not offer vaccinations but can assist with verifying positive or negative results from COVID-19 tests performed virtually with our doctors.
Patient data is privileged. You will have access to anonymized and aggregate data of your employees which you can use to detect health trends and track health performance within your company. Note: access to this data is based on your subscribed package
Patient privacy is our utmost concern. Patient medical data will be kept confidential in our platform and all documents saved in the FEV3R app are digitally encrypted. Our patients’ data and medical records are compliant with the Personal Data Protection Act (PDPA). These records are only accessible to healthcare providers directly involved in a patient’s care, and to support internal processes.
Yes. Our proprietary employer analytics are designed to optimize your healthcare engagements with your employees and ensure you are able to have timely and relevant health conversations with your workforce.
The data privacy of your employees is protected by protocols that ensure all health information is anonymized and aggregated, as guided by the laws of Malaysia.
Email us at enquiries@fev3r.com or click on any of the contact links on this website. One of our agents will guide you through the onboarding process.
Employees
FEV3R is an app-based on-demand medical service focusing on primary healthcare. With doctors available 24 hours a day, and a subscription model that provides unlimited doctor visits. Think of it as your entry point into the healthcare system.
FEV3R members first seek a teleconsultation from our licensed general practitioners at the FEV3R virtual clinic platform.
Following the consultation, the FEV3R doctor may, if necessary: Prescribe drugs under subscription to the member, with delivery to their preferred location. Issue an unfit-for-work confirmation. Refer the member for laboratory tests. Refer the member to affiliate clinics for a physical consultation.
FEV3R is not a replacement for physical clinic visits. It’s an enhancement. We have analyzed over half a million consultations with outpatient doctors and found that 70% of all clinic visits relate to symptoms that can be treated virtually.
Our doctors are trained to recognize when a patient requires a physical consultation and will always refer you to the nearest clinic when required.
FEV3R offers you the ability to see a doctor quickly and in the comfort of your home or office and to have prescription medications dispatched to your location. We save you time on unnecessary clinic visits and let you concentrate on your recovery.
FEV3R prides itself on delivering quality care consistently, regardless of which doctor attends to you. But we also understand personal preferences. You can indicate a preference for a male or female doctors within the app when you open your clinic session. On subsequent visits, you will be given the option to connect to the same doctor as your last consultation. If they are on duty, we will connect you.
FEV3R app is available in both English and Bahasa Malaysia. Our doctors are fluent in both languages.
FEV3R increases your healthcare choices. Your company has provided you with access to FEV3R as an employment benefit. To gain the most from this experience, you should use FEV3R as the starting point for all your health matters.
You can ask FEV3R’S doctor to refer you to your preferred clinic should a physical consultation be required. Please check your company’s policy on visiting clinics without using FEV3R first.
We offer free delivery nationally for any medication prescribed by a FEV3R doctor. We offer 4-hour delivery around Klang Valley. Delivery progress can be tracked via the FEV3R app.
For those outside our normal delivery zones, or if you choose to collect your medication in-person, you can do so at any pharmacy nationwide by showing the pharmacist the FEV3R prescription stored under the My Documents container in the FEV3R app.
After paying for your medication, use the FEV3R app to take a photo of the receipt and the cost will be reimbursed to your personal bank account once processed.
We do not offer vaccinations but can assist with verifying positive or negative results from COVID-19 tests performed virtually with our doctors.
Please contact the emergency services or proceed straight to a hospital or clinic. FEV3R is not intended for use in emergencies.
Yes. This is a legal requirement. We are required to verify your identity before we can issue a prescription to you.
Don’t worry. Our AI Auto Suggest button is there to help connect you to a doctor as quickly as possible. If your symptoms are not listed, you can turn it off and enter them or the parts of the body manually.
Our doctors will perform a more detailed medical history assessment during your virtual consultation and will help you to complete an accurate and thorough review of your symptoms.
All this information will be available in your consultation summary.
Don’t wait. Open the FEV3R app and click on the ‘Pull Last Episode’ button in the chat. This will allow you to bypass the process of entering symptoms and connect directly to one of our doctors.
No. You are in complete control of who you share your medical data with. Patient data is privileged. Employers only have access to anonymized and aggregate data for use in detecting health trends within the company.
The FEV3R app provides you with 24 hour a day access to our highly trained doctors. You no longer need to wait till you’re feeling too ill to speak to a doctor.
Choose how you speak to doctors: the app’s video, voice and text options offer flexibility.
Where further treatment or assessment is recommended, our doctors will refer you to the nearest clinic or panel, anywhere in Malaysia, based on your current location.
FEV3R offers the convenience of medication delivered directly to you at your location. Alternatively, you can choose to collect it in-person from any pharmacy nationwide.
Medical data at your fingertips. Inside the app information is organized into different containers: ‘Reports’ and ‘My Documents’. Within Reports, there are additional containers for documents related to the latest consultation, prescriptions, referral letters, Medical Certificates, lab documents and chat (consultation) transcriptions.
Your details were provided to us by your HR department. Please ensure your personal mobile number and email is the same as the one provided to your company.
This is not normal. In the unlikely event we are experiencing technical difficulties connecting with you, please be patient while we resolve the issue. A notification will be sent to you, so there is no need to wait or stare at the screen.
If the problem persists, please drop us an email at enquiries@fev3r.com .
You can simply start a new consultation by selecting the chat icon on the bottom right of the dashboard/home page. Or you can page through your consultation summaries and select the ‘Discuss with Doctor’ button. The doctor will then have the consultation information on their screen when you speak to them.
Please ensure the personal mobile number used during registration is linked to your bank account and DuitNow has been activated. If your receipt contains other purchases, longer processing times are required to verify the process.
No. As long as the consultation, prescribed drugs, medical services, or laboratory services are covered by your FEV3R subscription.
Yes. If the consultation, prescribed drugs, medical services, or laboratory services are NOT covered by your FEV3R subscription.
No. If you do so, FEV3R cannot cover the cost of your consultation or medication. Please open a new virtual consultation in the app and obtain a referral letter from one of our doctors.
Speak to your HR department about packages available for family members. To ensure the integrity of your medical records and ensure that you receive the most relevant and accurate healthcare, we recommend that you do not share your FEV3R account with others.
Affiliate Clinics & Pharmacies
FEV3R is an app-based on-demand medical service focusing on primary healthcare. With doctors available 24 hours a day, and a subscription model that provides unlimited doctor visits. Think of it as the entry point into the healthcare system for employees.
FEV3R members first seek a teleconsultation from our licensed general practitioners at the FEV3R virtual clinic platform.
Following the consultation, the FEV3R doctor may, if necessary: Prescribe drugs under subscription to the member, with delivery to their preferred location). Issue an unfit-for-work confirmation. Refer the member for laboratory tests. Refer the member to affiliate clinics for a physical consultation.
FEV3R is not involved in this. Process the claims as normal under under the panel agreement.
No. You do not need to pay to use our platform. There are no fees, subscriptions or hidden costs.
Yes, as the FEV3R member may be required for payment beyond our scope of services.
No. Without it, FEV3R cannot cover the cost of the consultation or medication. The FEV3R member will have to open a new virtual consultation in the app and obtain a referral letter from one of our doctors before proceeding to register at your clinic.
No. The FEV3R member is required to consult a doctor with the referral letter issued by the virtual FEV3R clinic.
No. As long as the consultation, prescribed drugs, medical services, or laboratory services are covered by their FEV3R subscription.
Yes. If the consultation, prescribed drugs, medical services, or laboratory services are NOT covered by their FEV3R subscription
No. In this case, the patient will need to open a new session in the FEV3R app and obtain a referral letter from one of our doctors.
A Subscription Medicine list will be distributed to our partner clinics. We will cover only the medicines as listed in the Subscription Medicine list for our members.
If they choose to, the referral doctor may download the generated document from the FEV3R platform and upload to their CMS as a record.
Where medications are prescribed there will need to be a record and so that the clinic can print out labels for the prescribed drugs.
General
FEV3R is an app-based on-demand medical service focusing on primary healthcare. With doctors available 24 hours a day, and a subscription model that provides unlimited doctor visits. Think of it as the entry point into the healthcare system for employees.
FEV3R members first seek a teleconsultation from our licensed general practitioners at the FEV3R virtual clinic platform.
Following the consultation, the FEV3R doctor may, if necessary: Prescribe drugs under subscription to the member, with delivery to their preferred location); Issue an unfit-for-work confirmation. Refer the member for laboratory tests. Referral the member to affiliate clinics for a physical consultation.
Yes. To ensure the highest possible standards of care are adhered to and delivered to members, we only employ doctors registered in Malaysia with valid Annual Practicing Certificates.
Patient data is privileged. You will have access to anonymized and aggregate data of your employees which you can use to detect health trends and performance within the company. Note: access to this data is based on your subscribed package.
Email us at enquiries@fev3r.com or click on any of the contact links on this website. One of our agents will guide you through the onboarding process.
Talk To Us About Your Health Requirements
Contact FEV3R and transition to a subscription-based model that saves you money and delivers a higher degree of outpatient care for your employees.
